Chris Heap on LinkedIn: Top Change Management consulting firms in the UK 2024 (2024)

I’m excited to be leading Alchemmy’s #ExperienceTransformation Practice (#XT), dedicated to enhancing how people interact with products, services, brands and organizations. As expectations rise, satisfaction’s broadly decreasing in our personal and professional lives despite investment across the experiential sector being at its highest level ever. It's not working. It's time for a change. At Alchemmy, we unite Customer Experience (CX), Employee Experience (EX), and Workplace Experience (WX) under XT. Why? Because it’s all about people and our goal is to positively reshape the relationship between organisations and people.Our expert team uses innovation, technology, data, insights, design thinking, and more to create personalised meaningful experiences. Check out our talented team below - together, we drive positive change across the XT spectrum generating enhanced commercial performance.To find out more visit https://lnkd.in/eYte8XjX or message me directly. Ciara Forster Diya Kalyan Samuel Smitherman Nicola Osinaike CIA Lola Bulow Huw Bell Andrew Woodhouse Cristina S. Ben Winfield Jacob Bernstein Shayna Kalyan Yaela Goossens Sandra Ekpo Beatrice Pengelly Jonny Varga Sam Pamment Jack Paisley Emma McClure Joshua N. Gabriele Marchionni Stylianos Vouvalis Francis Healy Yonca Nacakgedigi#experiencetransformation #XT #Alchemmy #customerexperience #workplaceexperience #employeexperience #CX #WX #EX #growth #customers #shoppers #strategy #engagement Gary Watts Dipak Patel Nik Kyriacou

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Sharing with my network - Emmanuel's got a brilliant vision for a highly differentiated business so if you're in the market for working on something exciting, this could be for you.

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Brilliant day today at RetailX. Lots of learning from peers in the retail, CPG and technology sectors.The one quote than stood out loud and proud for me in the context of strategy was this:"Modern business should be about creating profitable solutions that help people and the planet".Still lots to do, but that’s okay in the context that we’re all on a journey of unending discovery.Thank you Ian Jindal, Mark Pigou and Paul Skeldon for putting on a great event. Alchemmy RetailX #customer #transformation #XT #CX #WX #EX #digital #onwards

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Thrilled to be attending the RetailX Spring Festival on the 14th May in London. I'm particularly looking forward to listening to some pathfinding speakers from #mondelez #adidas and #Bang___Olufsen and getting stuck into the brilliant agenda Ian Jindal and his team have put together across #Digital, #Sustainability and #Subscription. The one I'm most excited about is the #Consumer channel, where "using pioneering research, we delve deeply into next-generation priorities, attitudes, and personas, to understand the consumer’ mindset – now and in the future".Should be a blast. Look forward to seeing you there if you're attending!https://lnkd.in/eTbNwP2K#experiencetransformation #xt #customerexperience #cx #workplaceexperience #wx #employeeexperience #ex #retail #innovation #alchemmy Dipak Patel Gary Watts Ciara Forster

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More money than ever's being ploughed into customer service and augmentation of experiences, yet in the eyes of many of us, it's getting worse. The statistics don't lie. So what's going wrong? Claer Barrett's article is a tour-de-force on the reality of our daily experiences. Surely we should expect more? It turns out we do and that we're being hugely under-served. #experiencetransformation #xt #makeitbetter #cx

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Happy to announce that I've joined Alchemmy as Practice Leader for Experience Transformation (Customer, Workplace & Employee Experience). #newbeginnings #XT

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Management Consulting firms are wrestling with the transformational impact #AI might have on their businesses and clients in the same way you might be contemplating its impact on you.Sharing some excellent perspectives from Prof. Joe O'Mahoney that you might find useful.

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